Frame+Story takes the privacy of all its clients and users very seriously. We strive to take great care with client and user information. This Privacy Policy outlines how your personal information is collected, used and treated as part of the terms and conditions of this site. Frame+Story may at any time change this policy by publishing a new version on the website. You accept that by doing this, Frame+Story has provided you with sufficient notice of the change.

Privacy
Frame+Story may collect certain specific personal information from our website, telephone conversations and written correspondence, to provide our clients and users with an individually tailored range of services.

Data protection
We operate in accordance with current data protection legislation, and are General Data Protection Regulation (GDPR) compliant.

The information we collect
We may, for example, keep a record of your name, mailing address, home telephone number, mobile telephone number, email address and preferences.

IP addresses
Every time you connect to our website, we store web server logs which show your unique IP address. This identifies what you have looked at; whether the page request was successful or not; and which browser you used to view the pages. This data will only be used for statistical purposes and personalisation purposes only and helps to inform us about the usage of the site and how many hits we receive.

Cookies
A ‘cookie’ is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser. ‘Cookies’ are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your browser. 

Our website currently uses ‘strictly necessary’ cookies only. These cookies are essential for you to browse the website and use its features. These are known as ‘session cookies’ and expire once you exit the page. User consent is not required for ‘strictly necessary’ cookies.  

If we use any other type of cookies in future, we will not cross-match information collected through cookies with other personal information to determine who you are or your e-mail address. However, if you disable cookies you may not then be able to access all functions of our website. 

What do we do with your personal information?
We may use your personal information to inform you about forthcoming events, news and offers which may be of interest to you. You will receive information in the format(s) that you have requested, e.g. by mail, by email or by telephone.

We may also use your personal information to communicate with you, for record keeping purposes, and in aggregate (and therefore anonymously) for market research purposes, to track activity on our website, to publish trends or to improve usefulness and content. If you have given your consent, we may also ask you to participate in general market research activity via telephone, email or face-to-face.

Use and Disclosure of Personal Information
Your personal information will be disclosed only to relevant representatives and working groups of Frame+Story. Only necessary information is disclosed. All reasonable steps are taken to ensure all information is accurate, complete and up to date. We will not sell, distribute or disclose your information to third parties. However, from time to time, we may include information from a sponsor, partner or arts organisation.

Third party links / sites
You are able to access third party sites through links and modules on our website. Any link or module to a third party site is provided for your information and convenience only. Frame+Story is not responsible for and makes no representations concerning the condition of and content of, or products offered by the third party site or their commitment to Privacy Laws. Any link from Frame+Story’s website does not indicate, expressly or impliedly, that Frame+Story endorses the site or the products or services offered there. If you access a third party site, it is at your own risk.

Accessing and updating your personal information
You have a number of rights in relation to the information we hold about you. They include the right to request a copy of your personal data (commonly referred to as subject access) and the right to request that we correct any errors. If you would like to exercise any of these rights please contact us at contact@frameandstory.com.

Security of Your Personal Information
We take reasonable steps to protect all of your personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy form. You accept the inherent security risks of providing information over the internet.

Consent / Compliance
Your personal information will not be used for any other purpose without your consent. By disclosing your personal information to us, by using this website or by telephone or written correspondence, you consent to the collection, storage and processing of your personal information by Frame+Story.

Equality and Diversity
Frame+Story closely monitors its gender pay figures and is committed to equal opportunity across all of our activities.

Frame+Story details
If you have any questions or concerns about the way in which we handle your personal information, please email contact@frameandstory.com.

We will make every effort to resolve your concerns, but if you remain unhappy you can complain to the ICO.